Warranty Policy

EOEbot Limited Warranty (US Only)


Your product is protected by a 1-year limited warranty from the original purchase date. Registering your product on our official website within 30 days of purchase, you may extend this coverage to 5 years at no cost.

This limited warranty applies to eligible purchases made directly from Amazon/Walmart/eBay. Warranty coverage applies to the original owner and to the original product only and is not transferable.

What We Cover

1. The original unit and/or non-wearable parts deemed defective, in our sole discretion, will be repaired or replaced up to five (5) years from the original purchase date.

  • If repair is not feasible, replace it with a similar model.
  • If the original model is discontinued, we will provide a product of comparable value.

2. In the event a replacement unit is issued, the warranty coverage ends two (2) years following the receipt date of the replacement unit or the remainder of the existing warranty, whichever is later. We reserve the right to replace the unit with one of equal or greater value.

3. Return freight and reshipment costs (ground freight only) are prepaid by us for warranty claims that meet the eligibility requirements.

What’s Not Covered

  • Consumable parts like filters or pre-filters that are designed to be replaced regularly.
  • Damage from misuse, neglect, commercial use, or improper maintenance.
  • Products altered or repaired by unauthorized parties.
  • Incidental or consequential damages of any kind.
  • Units used outside North America or outside their intended residential environment.

Need Help?

Our customer support team is here for you. Contact us at support@eoebot.com. We typically resolve warranty inquiries within 8–12 hours.

How to Make a Claim

To request service, simply email us with your Order ID and product details. We’ll walk you through the next steps, including return instructions if necessary. Be sure to register your product for faster processing and full warranty benefits.

Why Register?

  • Get full 5-year warranty coverage
  • Fast-track support and service
  • Easy to buy the filter replacements and accessories
  • Helpful maintenance tips and product updates

*Eligible purchases refer to products sold by EOEBOT or authorized resellers on listed platforms.

Note：By registering your product, you unlock the full 5-Year VIP Limited Warranty. Our support team typically resolves warranty issues within 8–12 hours.

This warranty gives you specific legal rights, and you may also have other rights that vary by state.